customer-satisfaction

The Prescriptive Approach to Industrial B2B Sales

Posted by Charing Kam on Thursday March 08, 2018

Have you ever walked into a grocery store to buy something, saw the number of options available, and then spent an hour comparing every single one until you were sure you were getting the best product? Or refused to buy a product in-store until you had done a detailed comparison online?

In this data-driven age, this isn’t uncommon. This can be seen through the power of review sites; various research conducted has put online trust in review sites at a 80-90% range. Everyone is bombarded with information, and trying to find more information that will tell them which information is best.

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Tags: B2B Sales Automation, Smart Manufacturing, B2B Sales Challenges, Customer Satisfaction

How Industrial B2B Sales Should Manage User Data

Posted by Charing Kam on Monday February 19, 2018

We hear this often: over 90% of the world’s data was generated in the last two years. According to The Economist, 'Data are to this century what oil was to the last one: a driver of growth and change.' An IDC Paper talks about 163 zettabytes of data a year by 2025. Even in Industrial B2B sales, data has shown its impact. 

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Tags: B2B Sales Automation, Smart Manufacturing, B2B Sales Challenges, Customer Satisfaction

How Fast Can You Implement A CPQ Solution?

Posted by Charing Kam on Monday November 27, 2017

Choosing a Configure-Price-Quote solution is complex. Your manufacturing business might have already lost money on inaccurate quotes and RFQs lost to competitors; choosing the wrong CPQ provider can cost you more revenue.

The question of "How quickly can the CPQ solution be implemented?" can become a main decision driver for businesses in fast-paced environments. From our years of experience, we can tell you that it depends on 3 main questions. 

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Tags: CPQ Configure Price Quote, Cloud CPQ Express, Manufacturing, SAP Hybris Cloud for Customer, B2B Sales Challenges, Customer Satisfaction

Why The Manufacturing Industry Should Embrace Industry 4.0

Posted by Charing Kam on Friday November 17, 2017

The JPMorgan Manufacturing Purchasing Managers' Index (PMI) has steadily hovered above the 50 point mark (indicating expansion instead of contraction) in the last year. This month it has hit its highest since April 2011, at 53.5. This leaves the industry looking healthy for Q4, with many countries (including Singapore, Germany, and the United States) showing increased activity in the manufacturing sector.

How can your company get ahead of the competition, win more RFQs, get more business, and keep costs low? Well, unless your business has a very unique product, your opportunities lie with streamlining your processes and a profitable sales approach. It's time for a digital transformation, helped by manufacturing technologies. 

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Tags: CPQ Configure Price Quote, Industry 4.0, Manufacturing, Smart Manufacturing, B2B Sales Challenges, Customer Satisfaction

How CPQ for SAP Can Help Address Common Customer Complaints

Posted by Charing Kam on Friday November 10, 2017

‘It takes too long to get a detailed RFQ! Your competitor quotes within hours instead of weeks.’

If this sounds familiar to you, then you need to re-evaluate your sales processes - urgently. Yes, a good product or attractive price for a manufacturing solution can help you close a quick deal. But ultimately customer satisfaction - even within the quoting phase - will define whether you retain them and get referral business. According to Zendesk, 62% of B2B customers purchased more after a good customer service experience, while 66% stopped buying after a bad customer service interaction. Which side would you want your business to be on?

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Tags: CPQ Configure Price Quote, Cloud CPQ Express, Manufacturing, B2B Sales Challenges, Customer Satisfaction

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