customer-satisfaction

How Fast Can You Implement A CPQ Solution?

Posted by Charing Kam on Monday November 27, 2017

Choosing a Configure-Price-Quote solution is complex. Your manufacturing business might have already lost money on inaccurate quotes and RFQs lost to competitors; choosing the wrong CPQ provider can cost you more revenue.

The question of "How quickly can the CPQ solution be implemented?" can become a main decision driver for businesses in fast-paced environments. From our years of experience, we can tell you that it depends on 3 main questions. 

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Tags: Manufacturing Business, B2B Sales, SAP Cloud Platform, Cloud CPQ Express, SAP, CPQ, Cloud CPQ, Customer Satisfaction

Why The Manufacturing Industry Should Embrace Industry 4.0

Posted by Charing Kam on Friday November 17, 2017

The JPMorgan Manufacturing Purchasing Managers' Index (PMI) has steadily hovered above the 50 point mark (indicating expansion instead of contraction) in the last year. This month it has hit its highest since April 2011, at 53.5. This leaves the industry looking healthy for Q4, with many countries (including Singapore, Germany, and the United States) showing increased activity in the manufacturing sector.

How can your company get ahead of the competition, win more RFQs, get more business, and keep costs low? Well, unless your business has a very unique product, your opportunities lie with streamlining your processes and a profitable sales approach.

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Tags: Digital Manufacturing, Manufacturing Business, B2B Sales, Industry 4.0, CPQ, Digitalization, Customer Satisfaction, Internet of things

How CPQ for SAP Can Help Address Common Customer Complaints

Posted by Charing Kam on Friday November 10, 2017

‘It takes too long to get a detailed RFQ! Your competitor quotes within hours instead of weeks.’

If this sounds familiar to you, then you need to re-evaluate your sales processes - urgently. Yes, a good product or attractive price for a manufacturing solution can help you close a quick deal. But ultimately customer satisfaction - even within the quoting phase - will define whether you retain them and get referral business. According to Zendesk, 62% of B2B customers purchased more after a good customer service experience, while 66% stopped buying after a bad customer service interaction. Which side would you want your business to be on?

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Tags: CPQ Configure Price Quote, Manufacturing Business, B2B Sales, Cloud CPQ Express, CPQ, Customer Satisfaction

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