Digitalization and Commerce Take Manufacturing Business to The Next Level of Customer Experience
Munich, Singapore, Shenzhen, September 14, 2020 – In Mind Cloud, provider of a leading Manufacturing Sales Platform, announced today that machine manufacturer Satisloh AG signed a long-term contract for the company’s ‘Commerce’ solution.
As the global leader in machine manufacturing for ophthalmic and precision optics lenses, Satisloh leverages In Mind Cloud’s Manufacturing Sales Platform successfully for its direct equipment sales. The digitalization of their sales processes helps Satisloh capitalize on fast and accurate lead-to-production processes and significantly lower costs of sales. The company earns a further competitive edge through globally aligned, market-friendly prices, and a short innovation-to-revenue time frame.
Satisloh is now entering the next phase of its digitalization strategy and commits to the In Mind Cloud Commerce solution. The initiative’s goal is to build end-to-end engagement channels with a high focus on user experience to boost the after-sales business of consumables and spare parts.
Will Daniels, Head of Global Aftermarket Operations, Satisloh Germany, states: “Four years ago we embarked on the journey to centralize, align and speed-up our direct sales channels and chose In Mind Cloud as a solutions provider and partner. This initiative has resulted in tremendous improvements in our KPIs and overall success for the company.
When I took responsibility for our aftermarket operations, it was clear to me to enter the next phase of digitalizing our consumables and spare parts business with our trusted partner In Mind Cloud. We want to offer an outstanding end-to-end experience to our valued customers and are grateful to have the experts in sales digitalization by our side.”
Ian Gregg, Head of Global Customer Engagement, Satisloh US, adds: “Over the past years we
Alexander Peukert, VP Customer Success, In Mind Cloud states,