What use case does Cloud CPQ Express Add-On address?
The Opportunity-to-Order sales process has multiple touch points and data flowing in from various systems. For a non-CPQ-system this is addressed very well by a SAP Cloud for Customer and SAP ERP combination. However, if a customer wants to use configurable products with product master, price and knowledgebase data pulled from SAP ERP in real time, there arise multiple challenges ranging from process orchestration to data consistency.
How does Cloud CPQ Express tackle these challenges?
Cloud CPQ Express addresses this problem in the most SAP-centric way: by first integrating with Cloud for Customer on an Internal Quote level, so that customer won’t have a break in Opportunity-to-Quote process. A Quote created in SAP Cloud for Customer will be imported into Cloud CPQ Express and will be worked upon there. More so this integration is presented in a single screen so that sales users can use the system without any complications.
SAP Cloud for Customer and Cloud CPQ Express work together based on web service based integration. Just by setting up communication arrangements and enabling integration relevant web services, the system is ready for use within a few days. This integration is kept as simple as possible so that customers do not have to extend their existing or new SAP Cloud for Customer installations. The Single Sign On problem is well addressed by usage of SAP Cloud Identity Service which provides simple and secure access to both the SAP Cloud for Customer and Cloud CPQ Express.
Let us explain, how we keep data consistent and use product master data from SAP ERP. But before, it would be helpful to look into the architecture of Cloud CPQ Express and its various key components:
Java based application, hosted on SAP HANA Cloud Platform.
- SAP UI5 based front end with SAP FIORI Theme.
- In Mind Cloud Engine middleware for Insights.
- SAP SSC based Configuration and Pricing Engine, enriched by In Mind Expertise.
- SAP HANA capabilities offered by cloud platform.
- SAP HANA Cloud Connector for back end connectivity.
Most SAP CPQ customers like to use condition type based SAP pricing on cloud with real time updates in the pricing engine based on changes in configuration engine. This is a hard nut to crack in cloud primarily because of two reasons. First, there is no engine except SAP SSC that does this outside of SAP Kernel, and second, for SAP SSC to run on cloud it needs to have access to this data in real time as it had in old IPC scenario. That too, in a scalable and performant manner. Couple this with data coming from SAP Cloud for Customer such as Account, Sales Area and ERP Product ID, all of which is crucial to determine the price context. This is just the gist of the problem, it has several deep rooted touch points that need to be addressed and are beyond the scope of this write up.
In Mind Cloud´s CPQ: real Pricing, real Configuration
You can visualize the challenge in this scenario and why various partner solutions fulfil one part or the other of it, but none offers a complete solution. Having said that the development journey for us was also long and indeed an intensive one, though in the end rewarding. With Cloud CPQ Express customers are now able to do all of the above in cloud!
The silent features of this huge step forward are as follows:
- Cloud CPQ Express loads product knowledgebase and price data in real time from SAP ERP.
- RP connection is standard SAP RFC Connection running on top of HANA Cloud Connector.
- The time frame to load the product kb and price data is kept configurable.
- LO-VC/IPC configuration runs in cloud powered by In Mind Engine and supported by SAP SSC.
- Condition type based SAP Pricing Engine runs in cloud with changes of configuration characteristics (product attributes) effecting the price engine calculation real time.
- Customers can choose to run pricing procedure written in SAP ERP for a particular sales team/channel.
- SAP UI5 based generic product configuration UI that renders any product model of any complexity.
Still this was not it for us or for our customers. This is probably 80% of the feature set, the rest is what matters even more to customers due to the need of the industry and in comparison to their existing investments. Let’s look into the some of the most relevant additional features that SAP customers want from a CPQ solution.
The X Feature Set
Everyone talks about cross- and up-selling and we are no different in that regard. However, what we learnt working with mature SAP Customers from the DACH market is that they have already thought about these concepts and have actually built those deeply into their product models. We learnt that there was no standard software to run such concepts and we seized this opportunity. Let me explain by taking an example: a customer sales representative is configuring a product. While doing so he/she would like to set certain options that he/she additionally wants to offer to the customer but does not want them to be part of the quote offer yet. Hence, it should not be part of price calculations but offered additionally. These options could be additional product features or additional complimentary product/parts which have a price impact.
Cloud CPQ Express calls these options as additional items and any price relevant characteristics (product configuration options) can be viewed as additional items which you can select. This works on top of SAP Configuration and Pricing engine and provides a meaningful view to these options even before they are selected, moreover with Cloud CPQ Express you can set up the system as you want, so that your Sales Reps can set all such options always or limit the options offered based on the current state of product configuration (filtering out the options that cannot be selected).
Secondly, the ability of Cloud CPQ Express to quote products optionally means choosing to exclude a certain line item from your quote - not by deleting. Again this is a feature which customers in EMEA and particularly in DACH region use extensively to either offer some products that customers can choose additionally or even quote a product that is yet to be offered. Another use case is to simply record a customer request that they will fulfil later and do not want to ignore in quotation process. With our solution they are able to do all of this and more in a standardized SAP controlled way on SAP HANA Cloud.
There are other cool features such as:
- Quote Versioning
- Custom Approval/Routing
- PDF Proposal Generation
- Excel Report Generation
Which together bring completion to a standard Quotation Process supporting CPQ Product offering. All made available inside a SAP Cloud for Customer driven CRM process.
We continuously enhance our feature pack and make it more usable for our customers. If you want to learn more about Cloud CPQ Express, contact us!
*This post was published earlier in the SAP Community Network by Dhaval Bhardwaj