Traditional manufacturing sales teams are overburdened with paperwork. On a good day, a semi-feasible customer quotation, RFQ or tender takes a few days to reach the customer. But that does not mean your sales staff are idle. It just means that your sales process has plenty of room for optimization.
In a typical RFQ scenario, your sales team would have to prepare by going through a drawn-out process. They would need to manage the customer, extract cost, material and price data from your ERP, configure a customer solution, make manual calculations, get the necessary input from various specialist departments, undergo reviews and approvals, and organize all that information into a presentable format - possibly deliver it in the customer's required template.
Does that sound familiar? Download our Guide to "Accelerate Manufacturing Sales"!
The worst case in manufacturing sales
In the worst-case scenario, your customer accepts an offer with unhealthy margins, wrong prices or technically unrealizable products. What was previously "only" causing a high cost of sales is now turning into massive error correction costs, which later become visible in increased production costs, cancellations, returns or in customer service.
The comparison: traditional vs. digital
To illustrate our point, here is a simplified breakdown of what a sales person has to go through during the preparation of a quote in a tradition sales process and how a digital end-to-end process can streamline this process.
In most situations, sales reps have to jump through dozens of hoops (manually) to get the 100% accurate quotation their customers expect. Along the way there can even more steps added due to human errors that accumulate along this traditional, labor-intensive way of creating a quote. And this reflects in your margins.
A way out: a digital end-to-end sales process
By digitally automating the entire sales process, your manufacturing business gets an effective, repeatable, scalable, end-to-end sales process. With digital, you can eliminate low margins, improve customer satisfaction, and more importantly, increase revenue. The potential impact on your manufacturing business can be immense.
Your sales teams play an important role in keeping your business running smoothly at the best of times. In recent times of economic uncertainty, their time must be better spent on what is most important - your customers.
Are you ready to find out how you can take your sales process to the next level? Download our Guide to "Accelerate Manufacturing Sales"!