Slim margins, global competition, and increasing customer demands are reshaping the manufacturing industry for years. Whilst manufacturers are struggling with the complexities of their business, the COVID-19 crisis has intensified customer requests for frictionless buying experiences. But as old processes come under pressure, new opportunities arise with customer-centric Commerce and digital After-Sales models.
Join our exclusive webinar to learn from machine manufacturer Satisloh and G2’s independent analysts how to unlock your After-Sales revenue potential.
Webinar: After-Sales Commerce -
A Manufacturing Business Goldmine
The event has already taken place. You can watch the on-demand webinar now!
What you can expect from this webinar:
- The shift in B2B commerce – challenges and opportunities identified by independent market analysts from G2, the leading review-based analyst platform
- Winning After-Sales Commerce in manufacturing – a customer case study with global machine manufacturer Satisloh
- Pivoting your After-Sales strategy – how customer-centricity pays dividends in complex customer relationships
- A look behind the curtain – After-Sales Commerce in practice
- Digital Go-to-market – a holistic strategy for manufacturing companies and a future outlook
Get to know our speakers:
Will Daniels, Head of Global Aftermarket Operations, Satisloh
Being an innovative leader with customer-centricity at heart, Will has developed, built and executed global business strategies for machine manufacturer Satisloh over the past 20 years and has a proven track record in driving revenue, and IT initiatives to success.
Chris Perrine, VP Asia Pacific, G2
A seasoned leader and entrepreneur, Chris heads the APAC division of G2 – the leading B2B review platform for software and services. Through his tenures at Springboard Research, Forrester, and ProductReview.com.au he gained deep knowledge of the B2B market and its development.
Gabriel Gheorghiu, Research Principal E-Commerce, G2
Gabriel’s passion for technology led him to become an expert in IT project management and enterprise software research. As the Research Principal for E-Commerce at G2, he is contributing his deep knowledge to underline G2’s industry expertise.
Dr. Falk Brauer, SVP Digital & Global Presales, In Mind Cloud
With a PhD in the area of data management and distributed systems, Falk helped transform various global manufacturing businesses through digital sales for the past 10 years.
Karan Sood, CTO, In Mind Cloud
Holding a Diploma in Artificial Intelligence, a Master's in Business Administration and Bachelors in Electronics Engineering, Karan is a respected thought leader in CRM product management and innovation, with experience spanning 20 years.
Sebastian Jungels, VP Product Management, In Mind Cloud
With a Bachelor in Business Information Systems and over 10 years of experience in helping customers deliver end-to-end excellence through digital products, Sebastian is well equipped to envision the future IT needs of manufacturers.
Uncover your potential now, and climb the ladder to industry leadership next!